> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.betterpic.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Can I request a refund for my purchase?

If you're wondering whether you can request a refund for your purchase at Betterpic.io, here’s a detailed overview to guide you through our refund policy.

## Eligibility for a Full Refund:

* **Timeframe:** You can request a full refund within 7 days of your purchase. Find out more on our refund process timeline.
* **Order Status:** A full refund is possible if your order process has not been completed, and no AI model specific to your request has been trained.

## Conditions for Partial Refund:

* **Order Initiation:** If the order process has begun or an AI model has been trained, but you haven’t downloaded any generated images, you are eligible for a refund minus a 10% non-refundable withholding fee.
* **Image Downloads:** If you have downloaded any images generated by our AI model, you will not be eligible for a refund.

## Special Circumstances:

**Service Issues:** 
In case of service outages, delays, or disruptions, we'll make every effort to fulfill your order promptly. However, if we cannot complete your order within a reasonable timeframe, you may qualify for a refund.

**Quality Concerns:** 
If you’re unsatisfied due to the quality of the results, ensure that you have complied with our photo requirements:
* Upload 6 chest-up photos and 2 half-body images.
* Ensure variation in environment, facial expressions, and avoid wearing glasses, hats, or excessive makeup.
* Do not include poor quality, repetitive, or inappropriate images.
* Adherence to these guidelines is crucial for optimal results and refund eligibility.

Consult our [Terms of Service](https://www.betterpic.io/legal/terms-conditions) for additional information.