> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.betterpic.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I can't download my results


# What are the ways I can download my photos?

1. First, you can __download your photos individually__ if there is only one photo that you really love.

To do this, simply click on the photo you want to download, and a larger preview will appear. To download it, __click on the download icon__.

Below, you can see an image showing its exact location.

![](https://storage.crisp.chat/users/helpdesk/website/5d4d4303c3e40c00/downloadpictures_n7i7qf.png =500x300)

Once you click, the photo download will start, and it will be added to your downloads.

![](https://storage.crisp.chat/users/helpdesk/website/5d4d4303c3e40c00/downloadpictures2_1erwlfa.png)                                    
                                                                                                          *Download confirmation on computer* **

![](https://storage.crisp.chat/users/helpdesk/website/5d4d4303c3e40c00/downloadpictures_16uyxm3.jpg =450x174)
                                                                                                          *Download confirmation on mobile* 

2. You can also __download a set of photos__ without needing to download the entire batch. To do this, go to each desired photo and select it to include it in the final download.

![](https://storage.crisp.chat/users/helpdesk/website/5d4d4303c3e40c00/downloadpictures2_1jkcmjr.png =700x390)
To download the selected set of photos, click on "Download Selected" followed by the number of selected photos.

![](https://storage.crisp.chat/users/helpdesk/website/5d4d4303c3e40c00/downloadpictures3_187yp0d.png =700x390)
Once you click, a message will appear indicating that the download is being prepared. When the process is complete, you will receive a ZIP file containing all the photos, which you will need to extract to view them.

![](https://storage.crisp.chat/users/helpdesk/website/5d4d4303c3e40c00/downloadpictures4_aeninq.png)                                                                                                          *Download confirmation on computer* 

![](https://storage.crisp.chat/users/helpdesk/website/5d4d4303c3e40c00/downloadpictures_6ahjt3.jpg =400x144)
*                                                                                                          Download confirmation on mobile* 

3. Finally, to download the entire set of photos, simply click on "Download Batch" in either of the two available options and follow the steps mentioned in option number 2
# I’ve already tried those methods, and it’s still not working

 **If you have any issues downloading your photos, we recommend first marking as favorites the ones you want to download and then contacting support** so they can download them for you and send them to you. This way, we can assist you much faster.

To mark a photo as a favorite, go to the desired photo and click on the heart icon to tag it.

![](https://storage.crisp.chat/users/helpdesk/website/5d4d4303c3e40c00/downloadpictures3_e264bu.png =700x400)