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Can I request a refund for my purchase?

If you're wondering whether you can request a refund for your purchase at Betterpic.io, here’s a detailed overview to guide you through our refund policy.

Eligibility for a Full Refund:

  • Timeframe: You can request a full refund within 7 days of your purchase. Find out more on our refund process timeline here.
  • Order Status: A full refund is possible if your order process has not been completed, and no AI model specific to your request has been trained.

Conditions for Partial Refund:

  • Order Initiation: If the order process has begun or an AI model has been trained, but you haven’t downloaded any generated images, you are eligible for a refund minus a 10% non-refundable withholding fee.
  • Image Downloads: If you have downloaded any images generated by our AI model, you will not be eligible for a refund.

Special Circumstances:

  • Service Issues: In case of service outages, delays, or disruptions, we'll make every effort to fulfill your order promptly. However, if we cannot complete your order within a reasonable timeframe, you may qualify for a refund.
  • Quality Concerns: If you’re unsatisfied due to the quality of the results, ensure that you have complied with our photo requirements:
    • Upload 13 chest-up photos and 2 half-body images.
    • Ensure variation in environment, facial expressions, and avoid wearing glasses, hats, or excessive makeup.
    • Do not include poor quality, repetitive, or inappropriate images.
    • Adherence to these guidelines is crucial for optimal results and refund eligibility.

Consult our Terms of Service for additional information.

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