Can I request a refund for my purchase?

If you're wondering whether you can request a refund for your purchase at Betterpic.io, here’s a detailed overview to guide you through our refund policy.

Eligibility for a Full Refund:

• Timeframe: You can request a full refund within 7 days of your purchase. Find out more on our refund process timeline.
• Order Status: A full refund is possible if your order process has not been completed, and no AI model specific to your request has been trained.

Conditions for Partial Refund:

• Order Initiation: If the order process has begun or an AI model has been trained, but you haven’t downloaded any generated images, you are eligible for a refund minus a 10% non-refundable withholding fee.
• Image Downloads: If you have downloaded any images generated by our AI model, you will not be eligible for a refund.

Special Circumstances:

Service Issues:
In case of service outages, delays, or disruptions, we'll make every effort to fulfill your order promptly. However, if we cannot complete your order within a reasonable timeframe, you may qualify for a refund.

Quality Concerns:
If you’re unsatisfied due to the quality of the results, ensure that you have complied with our photo requirements:

• Upload 6 chest-up photos and 2 half-body images.
• Ensure variation in environment, facial expressions, and avoid wearing glasses, hats, or excessive makeup.
• Do not include poor quality, repetitive, or inappropriate images.
• Adherence to these guidelines is crucial for optimal results and refund eligibility.

Consult our Terms of Service for additional information.

Updated on: 13/02/2025