Why can't I request a Human Edit?
The issue you're experiencing when requesting a Human Edit may be due to insufficient credits. Since this option requires human editors to review and edit your photos, 75 credits will be deducted per request.
If you purchased a Basic or Pro package, you won’t have the necessary credits to request a Human Edit unless you add more credits. This option is only included in the Expert package.
We recommend recharging your credits first to meet the required amount, and then the system will allow you to make the request without issues. If you're unsure how to add more credits to your account, we recommend visiting the following article https://support.betterpic.io/en/article/how-can-i-purchase-more-credits-for-my-account-sfv7yf/
Please note that Human Edit results take 24-48 hours to be sent via email and will not be automatically added to your results panel unless requested.
If you purchased a Basic or Pro package, you won’t have the necessary credits to request a Human Edit unless you add more credits. This option is only included in the Expert package.
We recommend recharging your credits first to meet the required amount, and then the system will allow you to make the request without issues. If you're unsure how to add more credits to your account, we recommend visiting the following article https://support.betterpic.io/en/article/how-can-i-purchase-more-credits-for-my-account-sfv7yf/
Please note that Human Edit results take 24-48 hours to be sent via email and will not be automatically added to your results panel unless requested.
Updated on: 12/02/2025
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