Question 1

I want to request a Human Edit, but I don't know how to do it

Accepted Answer

To request a Human Edit, the first step is to access your order.

To do this, go to the following link https://www.betterpic.io/app/orders and click on the order that contains the photo you want to edit.

Once you access your order, identify the photo for which you want to request a Human Edit and hover your cursor over it.

You will see the option "BP AI Edit" appear—click on it to add the photo to the AI Studio.

Once you have clicked on "BP AI Edit" ** the photo you selected will appear above the available editing options in the AI Studio.**

To request a Human Edit, simply click on the "Human Edit" option.

You will access a menu where you can select the specific part of the image you want to edit.

On the menu, you will find a text box where you can provide more details for our editors. Try to keep it brief but clear so they fully understand your request and can deliver the best possible edit.

You will also find a preview section with examples of previously completed Human Edits, showing the before and after for reference.

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Question 2

How to use the AI Studio of Betterpic

Accepted Answer

In this post, we walk through the general use of optimizing and tweaking your AI headshots with our IA headshot Studio. We currently offer a few possibilities to optimize them, including:

Change Clothing
Change Background
Skin Corrector
Expand the picture (landscape, square,…)
Change Eye Color
Human Edit (ask for a human to edit a picture)
Remove Background
Color background

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1. Your Personal IA Studio

Each order comes with access to your personal IA studio.

The studio allows you to adapt backgrounds, change clothing, adapt coloring, or create a whole new photoshoot.

You decide.

2. How to use the IA Studio

To adapt and tweak your images, you will use 'credits'.

Each package comes with complementary credits to get you started and test the IA Studio to get your optimal picture:

Basic: 2 IA Edits
Pro: 4 IA Edits
Expert: 8 IA Edits

With these credits, you can perform the following actions:

Ran out of credits?

Click the Credits button on the top rig

Question 3

How to Automatically get your Betterpic Invoice or receipt

Accepted Answer

If you want a receipt or invoice from Betterpic for your purchase, this guide will show you exactly how to. To automatically receive your invoice, follow these simple steps:

Visit the following link: https://zenvoice.io/p/66abad0ab7b18317beff04e4
Enter the email address you used to make your purchase.
A secure link will be sent to your email.
Click the secure link to view, edit, and download your invoice.

For any further assistance, please get in touch with our support team.

Question 4

Can I request a refund for my purchase?

Accepted Answer

If you're wondering whether you can request a refund for your purchase at Betterpic.io, here’s a detailed overview to guide you through our refund policy.

Eligibility for a Full Refund:

Timeframe: You can request a full refund within 7 days of your purchase. Find out more on our refund process timeline.
Order Status: A full refund is possible if your order process has not been completed, and no AI model specific to your request has been trained.

Conditions for Partial Refund:

Order Initiation: If the order process has begun or an AI model has been trained, but you haven’t downloaded any generated images, you are eligible for a refund minus a 10% non-refundable withholding fee.
Image Downloads: If you have downloaded any images generated by our AI model, you will not be eligible for a refund.

Special Circumstances:

Service Issues: In case of service outages, delays, or disruptions, we'll make every effort to fulfill your order promptly. However, if we cannot complete your order within a reasonable timeframe, you may qualify for a refund.

Quality Concerns: If you’re unsatisfied due to the quality of the results, ensure that you have complied with our photo requirements:

Upload 6 chest-up photos and 2 half-body images.
Ensure variation in environment, facial expressions, and avoid wearing glasses, hats, or excessive makeup.
Do not include poor quality, repetitive, or inappropriate images.
Adherence to these guidelines is

Question 5

I can't download my results

Accepted Answer

What are the ways I can download my photos?

First, you can download your photos individually if there is only one photo that you really love.

To do this, simply click on the photo you want to download, and a larger preview will appear. To download it, click on the download icon.

Below, you can see an image showing its exact location.

Once you click, the photo download will start, and it will be added to your downloads.

Download confirmation on computer **

Download confirmation on mobile

You can also download a set of photos without needing to download the entire batch. To do this, go to each desired photo and select it to include it in the final download.

To download the selected set of photos, click on "Download Selected" followed by the number of selected photos.

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Question 6

Which images to upload for best results

Accepted Answer

The best approach is to upload:

2-4 selfies on the spot
2-4 selfies from before (make sure they are pretty similar to the style you want). A pro tip for iPhone users is to go to images —> search —> selfies.
1-2 pictures from full-body (you can use pictures where you stand with multiple people and use the cropper to tweak the images only to show you rself).

Make sure to upload a total of 8 with a maximum of 12.

Once uploaded, you'll receive a quality score per picture and a total average quality score like this:

Important note: To get the best results from your photoshoot, try to hit at least 80% of average-quality AI pics; anything less will decrease your chance of getting the headshots you like.

We will also discard pictures that cannot be used. Hover over the image to see exactly why we can't use it.

Once you have made a minimum of 8 quality pictures and ideally hit an 80% average quality score, it's time to move forward.

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