Question 1

How to use the AI Studio of Betterpic

Accepted Answer

In this post, we walk through the general use of optimizing and tweaking your AI headshots with our AI headshot Studio. We currently offer a few possibilities to optimize them, including:

Change Clothing
Change Background
Skin Corrector
Expand the picture (landscape, square,…)
Change Eye Color
Human Edit (ask for a human to edit a picture)
Remove Background
Color background

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1. Your Personal AI Studio

Each order comes with access to your personal AI studio.

The studio allows you to adapt backgrounds, change clothing, adapt coloring, or create a whole new photoshoot.

You decide.

2. How to use the AI Studio

To adapt and tweak your images, you will use 'credits'.

Each package comes with complementary credits to get you started and test the AI Studio to get your optimal picture:

Basic: 2 AI Edits
Pro: 4 AI Edits
Expert: 8 AI Edits

With these credits, you can perform the following actions:

Ran out of credits?

Click the Credits button on the top rig

Question 2

I want to request a Human Edit, but I don't know how to do it

Accepted Answer

To request a Human Edit, the first step is to access your order.

To do this, go to the following link https://www.betterpic.io/app/orders and click on the order that contains the photo you want to edit.

Once you access your order, identify the photo for which you want to request a Human Edit and hover your cursor over it.

You will see the option "BP AI Edit" appear—click on it to add the photo to the AI Studio.

Once you have clicked on "BP AI Edit" ** the photo you selected will appear above the available editing options in the AI Studio.**

To request a Human Edit, simply click on the "Human Edit" option.

You will access a menu where you can select the specific part of the image you want to edit.

On the menu, you will find a text box where you can provide more details for our editors. Try to keep it brief but clear so they fully understand your request and can deliver the best possible edit.

You will also find a preview section with examples of previously completed Human Edits, showing the before and after for reference.

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Question 3

How to Automatically get your Betterpic Invoice or receipt

Accepted Answer

If you want a receipt or invoice from Betterpic for your purchase, this guide will show you exactly how to. To automatically receive your invoice, follow these simple steps:

Visit the following link: https://zenvoice.io/p/66abad0ab7b18317beff04e4
Enter the email address you used to make your purchase.
A secure link will be sent to your email.
Click the secure link to view, edit, and download your invoice.

For any further assistance, please get in touch with our support team.

Question 4

Can I request a refund for my purchase?

Accepted Answer

If you're wondering whether you can request a refund for your purchase at Betterpic.io, here’s a detailed overview to guide you through our refund policy.

Eligibility for a Full Refund:

Timeframe: You can request a full refund within 7 days of your purchase. Find out more on our refund process timeline.
Order Status: A full refund is possible if your order process has not been completed, and no AI model specific to your request has been trained.

Conditions for Partial Refund:

Order Initiation: If the order process has begun or an AI model has been trained, but you haven’t downloaded any generated images, you are eligible for a refund minus a 10% non-refundable withholding fee.
Image Downloads: If you have downloaded any images generated by our AI model, you will not be eligible for a refund.

Special Circumstances:

Service Issues: In case of service outages, delays, or disruptions, we'll make every effort to fulfill your order promptly. However, if we cannot complete your order within a reasonable timeframe, you may qualify for a refund.

Quality Concerns: If you’re unsatisfied due to the quality of the results, ensure that you have complied with our photo requirements:

Upload 6 chest-up photos and 2 half-body images.
Ensure variation in environment, facial expressions, and avoid wearing glasses, hats, or excessive makeup.
Do not include poor quality, repetitive, or inappropriate images.
Adherence to these guidelines is

Question 5

I can't download my results

Accepted Answer

What are the ways I can download my photos?

First, you can download your photos individually if there is only one photo that you really love.

To do this, simply click on the photo you want to download, and a larger preview will appear. To download it, click on the download icon.

Below, you can see an image showing its exact location.

Once you click, the photo download will start, and it will be added to your downloads.

Download confirmation on computer **

Download confirmation on mobile

You can also download a set of photos without needing to download the entire batch. To do this, go to each desired photo and select it to include it in the final download.

To download the selected set of photos, click on "Download Selected" followed by the number of selected photos.

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Question 6

Understanding the Refund Process Timeline at Betterpic.io

Accepted Answer

Overview of Betterpic.io's Refund Policy:

Betterpic.io's refund policy allows for both full and partial refunds under specific conditions. This policy is designed to balance customer satisfaction with the practicalities of digital services and AI model development.

Steps in the Refund Process:

Initiating a Refund Request:

Customers can request a refund within a specified period from the date of purchase.
The process begins when you contact Betterpic.io’s customer service team with your refund request and order details.

Review of Refund Request:

Upon receiving a request, Betterpic.io reviews the eligibility for a refund based on the status of the order and compliance with the refund policy.
This review process typically takes 1-3 business days.

Notification of Decision:

Once the review is complete, Betterpic.io informs the customer of the decision. If the refund is approved, the company proceeds with the refund process

Processing the Refund:

After approval, the refund is processed. The time it takes for the funds to be credited back to your account depends on the payment method used and your bank’s policies.
Generally, customers can expect the refund to be completed within 5-10 business days.

Factors Affecting the Refund Timeline:

Nature of the Refund Request:

Full refunds may be processed more quickly than partial refunds, which require additional calculations and considerations.

Payment Method:

The origina

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